Supervision Automation & AI Workforce & Customer Engagement Management Solutions for Hotels, Casinos & Property Owners
Royal Hollywood™ Hotel & Property Management Solutions
A FinestGov™ Group of Companies
FinestGov™ Workforce and Asset Management Technology and Service Solutions
Automating & Significantly Improving Management & Supervision of Security, Maintenance, Housekeeping, Guest Services, F&B, Entertainment, HR, Training, Marketing and more for HOTELS, CASINOS, SHOPPING CENTERS & PROPERTY OWNERS with "real time knowledge, unique features, hands off management and supervision & total control"
Disaster & Emergency Prevention / Issue Resolution
Allow our AI notification & supervision system to incessantly stay on top of all issues, so that you can stay on top of all maintenance, inspections, security, housekeeping & customer service & reduce customer dissatisfaction, potential lawsuits & extra costs
Increase In Revenues
Offer your customers engaging content and provide staff with deeper knowledge of your customers, bring back the most profitable customers more often, App & Platform Branding Available in Your Company's Name & turn every customers phone into an engaging promotional, problem resolutions, question answering & service and product upselling center
Royal Hollywood™ Power of Technology
See a Detailed Picture of Everything Happening and Being Done on Your Properties
See exactly where all of your employees are, what they are doing, what they still need to do, and any issues they might be facing, and be notified of any issues in real time, so that you can help them resolve them immediately
Our Expertise
Over $25 Million dollars spent over the past 7 years developing a supervision & customer interaction "hotel & property management platform of the future"™ that is currently being used by over 600 customers across a number of industries including hotels, shopping centers & property owners
Top Security Experts serving such "security focused" customers as the entire City of Jerusalem, Shell Oil, King David Hotel and 30 luxury hotels of the same group, numerous other cities, hotels, shopping centers, property owners, government agencies and security conscious customers worldwide
We are experts at business process optimization, profit maximization, creation of high value experiences for customers & employees, and implementing & integrating powerful systems & work-flows and can integrate all of your departments & legacy systems with our platform
Company Profile
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A management team with over 30+ years of industry experience
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Multi-industry, Multi-department, unique cross platform solutions
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Built on the most advanced technology methodologies, superior security and best in class business process analysis and methodologies
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24/7 high quality support & customer service, available dedicated developers & operators & full-service level agreements available
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Rigorous Ongoing improvements, and constantly adding new features
Our Team's Capabilities
- Many years of experience in business optimization and management consulting at C-level positions and director role level, at such prestigious companies as McKinsey & Company, Goldman Sachs, Hilton Hotel and Resorts, Marriott International & numerous others
- Many years of security & technology experience at IBM, Oracle, Microsoft, and currently serving the city of Jerusalem, Shell Oil, King David Hotel and Dan Group and numerous other cities, government agencies, hotels, shopping centers, real estate property holding companies, industrial plants and corporations
Technology
- Completely flexible and configurable for any business rules, can be easily and often expanded, changed and improved, after the initial set up to meet changing needs of the customers, as the employees and the consultants learn and understand what will bring superior results and meet the customer's needs better and to deliver better financial results
- Works in real time and stores a secure (optional) audit trail, giving the customer the ability to see and to effect everything that is happening across their entire organization right now to meet customer needs instantaneously and resolving small issues before they become big problems, while being able to look back to see exactly who is responsible for problems, and to have legal proof that they have completed everything to the letter of the law and above what is expected of them by customers
- During work hours, and with employees permission, can connect to every sensor in the hand held device (optional) to see where all the employees are located (GPS,NFC, Perimeter Sensors, etc), if the phone is on their body and if they are being active and a lot more giving management an unprecedented ability to know when the employees are doing what they are doing or are slacking off or have walked off the job
- Completely customizable for any hierarchy and every user type (guards, housekeepers, customers, different types and levels of managers) all get their own easily customizable interface on their phone and the web giving them their own unique workflows, buttons and access to various information that they need allowing everyone to use the same system, and preventing them from seeing what they should not have access to.
- Cloud based, standard mobile device based, with multi-layer security & encryption, saves money for the customer, while providing a superior level of security, without the need to obtain and to operate additional hardware or hand held equipment
375 Park Avenue, New York, NY, 10152 -- Do you need help? Call us: +1 ( 800 ) 253-1565